Child Safety Policy

Our Commitment to Child Safety

At 24Builds, the safety and well-being of children is a top priority. While our premium building sets are primarily designed for adult builders and collectors, we recognize that our products may be attractive to younger enthusiasts and may be present in households with children. This policy outlines our approach to ensuring that all our products and operations prioritize child safety.

Product Safety Standards

Age-Appropriate Design

  • All 24Builds products are clearly labeled with appropriate age recommendations
  • Our standard recommendation is for builders aged 14+ due to complexity and small parts
  • Sets containing particularly small components carry additional warning labels
  • Complex features that may pose risks to younger children are clearly identified in packaging

Materials Safety

  • All materials used in our products comply with the highest international safety standards
  • Regular third-party testing ensures compliance with all applicable regulations:
    • ASTM F963 (Standard Consumer Safety Specification for Toy Safety)
    • EN 71 (European Safety of Toys Standard)
    • Consumer Product Safety Improvement Act (CPSIA)
  • Zero tolerance for harmful chemicals including phthalates, lead, and other toxic substances
  • All finishes and colorants are non-toxic and tested for safety

Structural Safety

  • Sets are engineered to minimize breaking into hazardous small parts
  • All connection points are designed to maintain appropriate tension without requiring excessive force
  • Sharp edges and points are eliminated through careful design
  • Functional features like gears and moving parts are designed to minimize pinch points

Packaging and Information

Clear Warnings

  • Prominent small parts warnings on all packaging
  • Standardized age recommendation visibly displayed
  • Suffocation warnings on all plastic packaging components
  • QR code linking to additional safety information and videos

Educational Content

  • Each set includes a safety guide for households with young children
  • Online resources for parents explaining potential hazards
  • Supervised building recommendations for younger enthusiasts
  • Detailed information on safe display practices to prevent tipping or falling hazards

Customer Service and Support

Safety-First Approach

  • Dedicated safety section in our FAQ and customer service training
  • Immediate response protocol for any safety-related inquiries or concerns
  • Regular updates to safety guidelines based on customer feedback
  • Proactive communication about any identified safety concerns

Replacement Parts Program

  • Rapid replacement of any damaged components that might pose safety risks
  • Detailed documentation of all safety-related customer contacts
  • Follow-up procedures to ensure issues are resolved satisfactorily
  • Analytics to identify any recurring safety concerns requiring design modifications

Continuous Improvement

Safety Review Process

  • Each new product undergoes comprehensive safety review before release
  • Regular reassessment of existing products against evolving safety standards
  • Annual safety audit of all operational procedures and materials
  • Engagement with consumer safety organizations for independent assessment

Staff Training

  • Mandatory safety training for all product designers and engineers
  • Regular updates on international safety standards and regulations
  • Cross-functional safety committee with representation from all departments
  • Recognition program for employees identifying potential safety improvements

Incident Response

Response Protocol

  • Clear procedures for addressing any safety incidents or concerns
  • Immediate notification to relevant safety authorities if required
  • Transparent communication with customers about any identified issues
  • Corrective action process to prevent recurrence

Documentation and Learning

  • Comprehensive incident tracking system
  • Analysis of all incidents to identify patterns and improvement opportunities
  • Implementation of preventive measures based on findings
  • Annual safety report to management reviewing all incidents and responses

Community Engagement

Parental Resources

  • Building guides for parents supervising younger enthusiasts
  • Safety tips for displaying completed models in households with children
  • Educational content about age-appropriate building activities
  • Online community support for safety-related questions

Retailer Partnerships

  • Training materials for retail partners on communicating safety information
  • In-store safety signage and educational materials
  • Retailer feedback channel for safety concerns or suggestions
  • Regular updates on safety features and improvements

Commitment to Excellence

24Builds is committed to exceeding, not merely meeting, safety standards. We believe that our premium building experience should provide peace of mind alongside enjoyment and creativity. Our team continuously monitors developments in child safety research and regulations to ensure that our products remain at the forefront of safety as well as quality.

We welcome feedback from our community about any safety concerns or suggestions for improvement, as we view safety as a collaborative, ongoing commitment.

Last updated: May 2025